Assistant Manager - Chapel Hill

Excel Fitness•Chapel Hill, NC

1d•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. This role involves assisting the General Manager (GM) in various operational and personnel management tasks to ensure a positive and productive club environment.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (uncertified players have 30 days to complete).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members based on Excel Core Values and maintaining a positive culture.
Accountable for the hiring process, including candidate selection, interviewing, and ensuring onboarding documentation is completed to standards.
Train and develop new team members, ensuring they stay up-to-date on certifications and scheduled training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring club KPI (Key Performance Indicators) goals and metrics.
Support the GM in auditing and approving HRIS items, including payroll, timecards, bonus submissions, time off requests, onboarding/offboarding tasks, and job requisition postings.
Ensure a clean facility with a great atmosphere and world-class member service by performing daily club inspections, assigning cleaning tasks, and re-inspecting completed tasks.
Enter work orders into the Computer Maintenance Management System to ensure facility and equipment are serviceable.
Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolve day-to-day member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities for the club.
Create club schedules and edit/verify payroll items (and associated commissions if applicable).
Ensure all Team Players adhere to company policies and guidelines and address minor infractions.
Report major infractions with GM and HR to formulate a plan to address them.
Audit club inventory and communicate recommendations for inventory orders to the General Manager.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability while off shift to field operational questions and/or emergencies.
Be on call during company Peak Season/Sale Expirations when needed to support club needs.
Oversee club operations and staff when the GM is off or unavailable.
Assist GM and represent the company at community events and other outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and retain members.
Support PTM with monitoring Key Performance Indicators (KPI) goals and metrics for the club.
Communicate with PTM to ensure all Personal Trainer (PT) certifications are current and help drive the performance of pe@pf and personal training sessions.
Support the PTM to audit/approve all HRIS items for Personal Trainers, including service hours, PT session pay, timecards, commissions, and bonuses.
Work closely with the Regional Personal Training Manager (RPTM), Personal Training Revenue Manager (PTRM), and PTM to develop and track KPIs for the Personal Training department.