Assistant Manager(05594) - 1004 Western Blvd.
About The Position
Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. Maintain staffing levels that mirror the needs of the business at any point of the day. When closing, responsible for end-of-the-night bank deposits and doing a nightly product inventory count. When opening, ensure the store is set up properly and ready to receive orders upon time of open. Foster and project a sense of urgency with each and every order. Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer. Collect money and signed credit card receipts from delivery drivers at the end of their shift. Ensure vehicles used for delivery pass inspection, both mechanically and visually. Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time. Uphold Domino's standards of grooming, uniform, and appearance. Promote pizza products, specials, and promotions. Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout. Provide quality customer service to internal and external customers both over the phone and in person. Ability to speak and write clearly and comprehension of using a computer-based order entry system. Contribute to and promote an atmosphere of teamwork, energy, and fun.
Requirements
- Ability to speak and write clearly.
- Comprehension of using a computer-based order entry system.
Nice To Haves
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of the business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure unhappy customers become returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
