Assistant Manager

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)•Vancouver, BC

1d•CA$48,200 - CA$60,285•Onsite

About The Position

The BC SPCA is seeking an Assistant Manager for their Animal Centre in Vancouver, BC. This temporary, full-time position, lasting until March 2028, involves supporting the Animal Centre Manager as the 'second in command'. The role focuses on managing volunteers (approximately 50% of the time), including recruitment, training, program development, and performance management. The Assistant Manager will also supervise staff and volunteers in the absence of the Animal Centre Manager, ensure the implementation of the organization's vision and strategic initiatives, and contribute to meeting operational goals. Key duties include supporting the Animal Centre Manager, managing volunteer recruitment and retention, maintaining a volunteer database, supervising volunteers, acting as a BC SPCA ambassador in the community, promoting humane animal care, handling customer inquiries and complaints, overseeing customer service standards, assisting with staff training and performance reviews, managing administrative functions like inventory and scheduling, assisting with budget compliance, collaborating with the cruelty investigations department, supporting fundraising initiatives, developing adoption events, and championing the Health & Safety program.

Requirements

High School Diploma or equivalent
Valid Class N or 5 BC Drivers’ License and driver’s abstract
A sound knowledge of animals, their breeds, characteristics, and common diseases
Demonstrable interest in all aspects of animal welfare
Must be able to work with other staff, volunteers, and the public in a positive, practical manner and be able to work with minimum supervision
Ability to prioritize demands on time
Must possess excellent verbal, written and organizational skills
Basic computer skills sufficient to deal effectively with the administrative duties including answering emails, generating reports and updating animal records
Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required duties

Nice To Haves

Post-Secondary Education in a related field preferred
Previous leadership or supervisory experience preferred
Minimum of three years’ animal care experience with the BC SPCA or equivalent agency preferred
Completion and demonstrated competency in the following BC SPCA courses upon hire (preferred), or within 6 months of hire: LMS courses as directed, Shelter Buddy, Better Impact, Low Stress Handling, Towel Wrapping

Responsibilities

Provides support to the Animal Centre Manager based on goals, targets, and resource allocation of the Animal Centre/location.
Responsible for the screening, selection, and retention of volunteers within the BC SPCA’s approved recruitment process. Develops and implements strategies to recruit volunteers based on needs of location and community demographics.
Ensures that a current volunteer database is maintained through “Better Impact” for the purposes of communicating with volunteers and tracking hours and output of volunteers.
Supervises volunteers in performance of duties providing them continuous feedback and guidance when requested or required. Conducts recognition programs to honor volunteers by celebrating successes and achievements.
Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program including foster network that supports ongoing BCSPCA programs and activities.
Acts as an ambassador of the BC SPCA at community events, maintaining and improving partnerships with community partners such as businesses, vendors, and sponsors.
Communicates with the community to promote humane animal care, address animal welfare issues and promote the activities of the shelter in accordance with BC SPCA’s mission and vision.
Replies to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely manner.
Assists in overseeing the delivery of high customer service standards from staff and volunteers through supervising overall customer satisfaction in the Animal Centre and providing training and coaching as necessary.
Provides customer support by assisting shelter staff with customers, answering telephones, adoptions and animal emergencies.
Maintains optimum welfare standards in the shelter at all times as defined by the CSC guidelines, ShelterSense programs and related BC SPCA programs and policies.
Assists the Animal Centre Manager in providing on-going training, direction, motivation, and coaching to staff. Assists with performance reviews and performance management as directed by the Animal Centre Manager.
In conjunction with the Animal Centre Manager, is responsible for administrative functions such as inventory, scheduling, payroll and completion of financial paperwork in a timely manner.
Assists Animal Centre Manager in complying with revenues and expense targets within the approved Animal Centre budget on an ongoing basis.
Works collaboratively with cruelty investigations department to ensure appropriate Animal Centre response to cruelty investigations.
Assists the execution of local and provincial fundraising initiatives, working in conjunction with the Animal Centre Manager and Community Fundraiser to meet annual fundraising targets.
Assists and develops adoption events to promote animals at the BC SPCA and to increase community awareness of adoptable animals.
Acts as a champion of the BC SPCA Health & Safety program ensuring the implementation of safe work practices to protect staff, volunteers, and animals from injury and/or illness.
Performs other duties as assigned.