Assistant Manager

EquipmentShare • Mansfield, MO

6d • Onsite

About The Position

Forge & Build is hiring an Assistant Manager at our facility in Mansfield, MO. The Assistant Manager is responsible for helping support and execute on the overall day-to-day operations, including driving store sales and profitability, managing inventory and expenses, and ensuring optimal stocking and merchandising. This role requires leading the store staff, delivering superior customer service, coordinating receiving and dispatch, and upholding all company safety standards. The Assistant Manager is also tasked with helping drive and execute on the growth strategy and building long-term relationships.

Requirements

• Excellent written and verbal communication skills.
• Proficiency with electronic technology, including the Google Workspace suite of applications.
• Aptitude for learning and understanding Key Performance Indicator (KPI) metrics.
• Proven ability to build and maintain strong internal and external relationships.
• Capacity to learn and apply knowledge of profit and loss (P&L) metrics.
• Ability to learn and understand industry-specific calculations (e.g., board foot) and market pricing.
• Commitment to learning and implementing new technology advancements within the store.
• Ability to learn the store and yard layout, master product knowledge, and identify opportunities for store improvement.
• Willingness to learn and execute operational inventory control procedures.
• Ability to train and develop store associates on proper techniques and inventory guidelines.
• Flexibility to work 45+ hours per week.
• Demonstrated desire for future growth into a Store Manager position.
• Prolonged periods of standing, walking, and sitting.
• Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time).
• Must be able to work in varying outside temperatures when assisting customers.

Nice To Haves

• Preferred retail management experience, ideally in a lumber or home center environment.
• Preferred experience leading and supervising team members.
• Preferred prior customer service experience.

Responsibilities

• Lead, mentor, and develop all store associates and direct reports, fostering a positive and safe work environment.
• Support the Store Manager in achieving sales and profitability goals, and maintain P&L accountability by effectively managing expense and payroll budgets.
• Ensure strict adherence to all company practices, operational policies, procedures, and regulated safety compliance.
• Oversee and lead all aspects of store operations, including inventory management, visual merchandising, and maintaining high store and yard standards.
• Proactively engage customers, manage complaints, and cultivate a store culture that ensures a superior customer experience and positive brand representation.
• Support and execute inventory control processes to effectively mitigate loss and shrinkage.
• Identify, communicate, and promptly address all necessary store and facility maintenance issues.
• Implement, execute, and maintain all company operational changes efficiently throughout the store.

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed