Assistant Manager- Bath

Rocky's Ace Hardware•Bath, ME

5d•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of customer service, and managing assigned projects and responsibilities delegated by the Store Manager. This role involves a combination of operational oversight, team supervision, and direct customer interaction to achieve sales and productivity goals.

Requirements

Knowledge of overall store policies, procedures, and goals
Knowledge of management responsibilities and ability to 'fill in' as needed for the Store Manager
Ability to set a positive example by following company procedures

Nice To Haves

Experience in retail management
Strong customer service skills
Inventory management skills
Sales and productivity goal achievement
Merchandising skills
Problem-solving skills for customer complaints

Responsibilities

Open and close the store
Ensure safety and security
Oversee store policies, procedures, and goals
Manage and delegate tasks to store team members
Train store personnel
Supervise in-store personnel to ensure optimum performance and customer service
Assist in maintaining accurate inventory
Maintain general housekeeping and ensure a safe store environment
Shop the competition monthly
Participate in and lead monthly store meetings
Oversee inventory order placement, receiving, and stocking
Achieve sales and productivity goals, including maintaining acceptable gross margin
Maintain safe working conditions for store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained
Demonstrate helpful customer service by greeting and assisting customers
Resolve customer claims and complaints in a timely, courteous, and discreet manner
Authorize refunds consistent with company policy
Process weekly hot sheets and price adjustments, ensuring timely bin tagging
Attend and assist with mandatory monthly store meetings
Perform other responsibilities as assigned by the store manager