Assistant Manager - Saginaw

Excel Fitness•Saginaw, TX

22h•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. This role is crucial in maintaining a positive culture, driving member acquisition and retention, and overseeing daily club operations. The Assistant Manager supports the General Manager in various administrative, operational, and personnel management tasks, ensuring the facility is clean, the atmosphere is great, and members receive world-class service. Additionally, this role may involve personal training responsibilities, supporting the Personal Training Manager in driving department performance and KPIs.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (opportunity to complete within first 30 days if uncertified).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members.
Oversee the hiring process, including candidate selection, interviewing, and onboarding.
Train and develop new team members, ensuring they stay up to date on certifications and training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring club KPI goals and metrics.
Assist GM in auditing and approving HRIS items, including payroll, timecards, bonus submissions, and time off requests.
Ensure a clean facility with a great atmosphere and world-class member service through daily inspections and task assignment.
Enter work orders into the Computer Maintenance Management System for facility and equipment upkeep.
Hold Team Players accountable for meeting company standards, auditing daily paperwork, and resolving member issues.
Manage club inventory and communicate with GM and HQ for necessary orders.
Assist GM and back office with marketing and promotional activities.
Create club schedules and verify payroll items.
Ensure adherence to company policies and guidelines, addressing minor infractions and reporting major ones.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability off-shift for operational questions and emergencies, including being on call during peak seasons.
Oversee club operations and staff when the GM is unavailable.
Represent the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and retain members.
Support PTM with monitoring Key Performance Indicators (KPI) goals and metrics for the club.
Communicate with PTM to ensure all Personal Trainer (PT) certifications are current and help drive the performance of pe@pf and personal training sessions.
Support the PTM to audit/approve all HRIS items for Personal Trainers, including service hours, PT session pay, timecards, commissions, and bonuses.
Work closely with Regional Personal Training Managers and PTM to develop and track KPIs for the Personal Training department.