Assistant Manager

The Escape Game•The Colony, TX

9h•$17 - $18•Onsite

About The Position

Launched by The Escape Game in 2023, Great Big Game Show is a live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by classic TV game shows. We have 26 locations, with 15 more opening in 2027. The Assistant Manager partners with the General Manager to lead the store in three areas: Hospitality, Standards, and Facilities. Assistant Managers work functional shifts as both Game Show Host and Guest Experience Specialist (front desk). This is a future General Manager role, best suited to someone who loves GBGS and wants to become a GM within 6–18 months.

Requirements

High school diploma or equivalent (college degree preferred)
6+ months of leadership experience preferred
Flexible availability, including nights, weekends, and holidays
GBGS as your sole employer while in this role
Comfort with cash handling and basic computer skills

Nice To Haves

Genuinely love serving and interacting with guests
Stay positive and flexible in a fast-changing, hands-on environment
Communicate well and positively influence others
Care deeply about excellence and coaching
Welcome regular feedback and want to grow

Responsibilities

Check in guests and get them excited for their show
Host game shows using our host software: upbeat intros, clear game explanations, family-friendly improv, scoring, and a fun outro that crowns the winners
Stay on schedule for assigned games and reset studios accurately using setup sheets
Resolve service issues immediately and graciously
Capture guest highlights and send highlight videos
Keep games and the facility clean, restock inventory, and complete required reports
Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
Enthusiastically explaining our games and efficiently guiding interactions in the lobby
Accurately book and change reservations with guests in person and over the phone
Opening and closing the store
Facilitate team member breaks
Address minor maintenance issues
Inviting guests to take a preview at our studios
Model GBGS's mission, values, and care for every guest
Help the GM lead a team of 12–30, keeping the atmosphere positive, inclusive, and energetic
Help train the team and coach GBGS standards through consistent feedback
Roll out new company initiatives, policies, and training with enthusiasm
Own your development through coaching from the GM and Operations team
Help maintain apparel and retail, game inventory, building maintenance, and cash controls
Track and report basic operational and performance data
Create and send the store's weekly newsletter
Solve problems quickly and creatively as they come up