Assistant Manager - Beachwood

Lush Handmade Cosmetics•Beachwood, OH

13h•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. The company is committed to fair trade sourcing, supporting sustainable communities, and giving back through their Charity Pot Program. They offer a fun and funky store atmosphere that encourages individualism, a 50% product discount, an unconventional retail structure to foster entrepreneurial spirit, and opportunities for internal growth. As an Assistant Manager, you will embody Lush's Leadership Practices in all interactions with customers, staff, and operations. You will support the Shop Manager in all business areas and act as second-in-command, taking on managerial duties as required to ensure a strong customer and staff experience, operational excellence, and exceeding sales goals.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through continuous learning and make informed product recommendations.
Demonstrate strong business acumen and understanding of metrics, budgets, and reports to impact them and deliver profitable results.
Be present on the sales floor to support the team, answer questions, remove obstacles, problem-solve, and motivate them to meet sales goals.
Support the growth of the team through coaching and leading by example, while owning personal development through performance assessment and seeking feedback.
Communicate needs and feedback for the team and leaders, and be adaptable to business needs.
Engage the team at every level to ensure they are inspired, motivated, building strong relationships, and connected to brand values.
Support the staffing of the shop by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on creating and executing plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging (DEIB) practices.
Support the manager in keeping the shop compliant and ensuring staff practice company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Support the training of the inventory team to adhere to fresh standards and rotation rules, and manage ordering to ensure appropriate product availability within budget.
Identify and support the development of the team to maintain a clean and beautiful work environment and follow merchandising and design standards.
Ensure the right number of staff with the right skill levels are scheduled at peak times, and that breaks and meals are allocated and recorded appropriately.