About The Position

The Assistant Manager is responsible for everything that happens during the shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also involves staffing, paperwork, food management, scheduling, maintaining standards and store cleanliness, marketing, profitability, attendance, and customer service. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The description also includes delivery-specific duties: delivering products by car to customers, distributing flyers and door hangers, and meeting the stated driving and vehicle requirements. The work involves standing for most tasks, walking short distances, completing paperwork while seated, lifting and carrying supplies, and occasionally pushing or pulling trays, climbing stairs or ladders, and bending, crouching, squatting, and reaching. The position may involve exposure to varying weather, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and changing temperatures. Delivery work may involve driving and navigating stairs or other delivery sites while carrying products.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately; ability to enter orders using a keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle usable for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses within the designated delivery area, and ability to navigate adverse terrain, multi-story buildings, private homes, and other delivery sites while carrying products.
  • Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, squatting, reaching, and continuous hand use.

Responsibilities

  • Oversee all activities during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image and standards, customer service, attendance and punctuality, cleanliness, marketing, and profitability.
  • Operate store equipment; stock ingredients and supplies; prepare products; and receive and process telephone orders.
  • Take inventory, complete associated paperwork, and clean equipment and the facility approximately daily.
  • Deliver products by car to customers and deliver flyers and door hangers.
  • Navigate delivery areas and sites while carrying products.
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