Assistant Manager

Customs Broker, Freight Forwarding & Trade Compliance Services•Swanton, VT

2d•Hybrid

About The Position

This is a hybrid opportunity. It will involve conducting periodic visits to clients and additional travel as needed. This is a crucial role encompassing a range of tasks and responsibilities for effective supervision and delegation of work. As an Assistant Manager, you should possess expertise in import, transportation, logistics, and customs brokerage. A strong passion for supporting clients and the ability to inspire colleagues are essential to ensure the timely completion of all branch tasks and to deliver excellent customer service.

Requirements

High School Diploma/GED
5+ Years of industry experience
Previous Supervisory experience
Licensed Customs Broker or willingness to obtain your certification

Nice To Haves

Expertise in import, transportation, logistics, and customs brokerage.
Strong passion for supporting clients.
Ability to inspire colleagues.

Responsibilities

Develop and motivate a team environment, providing support to direct reports to optimize employee performance and professional growth.
Fostering our culture of determination, innovation, and value.
Actively pursue new sales leads for our various services while maintaining current clients.
Assist in managing payable/receivables/quoting and profit & loss statement.
Provides guidance and supervision for the daily operation of CHB colleagues.
Monitors workflow and accurate completion of daily operations such as customers correspondence, handling claims, processing post entry work, maintaining logs, handling collections and resolving customer problems.
Manages the oversight and responsibilities of office colleagues, reviews progress, fields inquiries and resolves technical problems.
Advances effective strategies to adjust personnel and assignments to meet deadlines.
This includes monitoring and providing guidance to colleagues on all shifts.
Conducts regular audit reviews to ensure that procedures and paper flow is being followed.
Sending information and feedback timely to manager or other designated team members.
Stays current on industry changes and company policy and procedure changes.
Communicates to team all updates to ensure compliance.
Foster and uphold a positive rapport with CBP and other government agencies regarding entry resolution.
Performs additional duties as assigned by management.