Assistant Manager(08940) - 1368 N Main St.
About The Position
The Assistant Manager will lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves maintaining appropriate staffing levels, managing end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency, handle dispute resolution to ensure customer satisfaction and retention, collect money and signed credit card receipts from delivery drivers, and ensure delivery vehicles meet mechanical and visual inspection standards. Additionally, the role includes assisting with delivery driver routing to optimize customer service and on-time deliveries, and upholding Domino's standards for grooming, uniform, and appearance, while also promoting products, specials, and promotions.
Requirements
- Must be comfortable with dispute resolution.
- Must ensure unhappy customers become returning customers.
- Must collect money and signed credit card receipts from delivery drivers.
- Must ensure delivery vehicles pass inspection (mechanical and visual).
- Must assist with routing delivery drivers.
- Must uphold Domino's standards of grooming, uniform, and appearance.
- Must promote pizza products, specials, and promotions.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
