Assistant Store Manager (Full-time) - Kernersville, NC

Hibbett•Kernersville, NC

13d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on the store’s overall operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department and upholds the policies, procedures, and standards in the visual manual. The Assistant Manager provides outstanding customer service and promotes store merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps oversee store assets, staffing, sales, restocking, merchandising, ordering, scheduling, inventory, expenses, and departmental standards. The role also supports recruiting, training, and evaluating personnel, provides guidance to employees and customers, and performs general administrative duties as needed.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide exceptional service, including helping customers as they enter the store and assisting multiple customers during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.