Assistant Manager

Luxury Leisure•Stockton, CA

1d•Onsite

About The Position

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Requirements

Minimum of 3 years customer service experience
A year in a supervisory or management role
Excellent customer service skills

Responsibilities

Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
Delegate and support staff in their daily tasks
Encouraging and driving business day to day, including during peak times and tournament days.
Key holder duties (such as opening or closing a venue)
Promoting our excellent offers, promotions and events.
Providing refreshments and snacks to our customers.
Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
Handling cash and providing customers with change.
Performing ID checks as part of a challenge 25 policy.
Complying with and following strict gambling legislation.