Assistant Manager(07484) - 802 E. Washington St.
About The Position
The Assistant Manager will lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves maintaining appropriate staffing levels, handling end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager must foster a sense of urgency, be comfortable with dispute resolution to ensure customer satisfaction and retention, and manage the collection of money and signed credit card receipts from delivery drivers. Additionally, they will ensure delivery vehicles meet inspection standards, assist with delivery routing to optimize customer service and on-time deliveries, and uphold Domino's standards for grooming, uniform, and appearance. The role also includes promoting products, specials, and promotions, receiving cross-training in product preparation, opening/closing procedures, oven operation, and boxing products, providing quality customer service, and contributing to a positive team environment.
Requirements
- Ability to speak and write clearly.
- Comprehension of using a computer based order entry system.
Nice To Haves
- Experience leading a team of delivery drivers and CSRs.
- Experience with end-of-night bank deposits and product inventory counts.
- Experience with dispute resolution and customer retention.
- Knowledge of delivery vehicle inspection standards.
- Experience with delivery routing.
- Cross-training in product preparation, opening/closing procedures, oven operation, and boxing products.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end of the night bank deposits.
- Responsible for doing a nightly product inventory count.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Use a computer based order entry system.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
