Assistant Manager

Construction Resources•Charleston, SC

14d•Onsite

About The Position

The Assistant Manager will be responsible for the management of the warehouse and sales floor as it relates to order processing, inventory, slab management and oversee and maintain the integrity and accuracy of the physical inventory, inner/outer company transfers, and driving team to achieve annual and monthly sales/revenue goals. This role reports directly to the Branch Manager and is accountable for the safety, sales, and operational execution of all processes and procedures. Have a clear outline of measurable operational tasks and functions to ensure all daily tasks are being met with the outcome of creating a great customer experience.

Requirements

Bachelor’s degree in Business management or equivalent; or 3 years’ industry experience
Must be available to work +40 hours as needed based on business / customer demands including nights and weekends.
Must be able to accept and provide straight forward feedback to build alignment with management to support a transparent business environment.
Positive attitude, great energy and interpersonal skills.
High level of integrity, trustworthy, and support confidentiality of branch / company information.
Ability to participate in and lead critical conversation in support to improving excellence of the branch operations.
Goal oriented and able to lead as an individual process / procedure expert to achieve a common goal and a great customer experience.
Competitive drive and ambitious personality to challenge him/ herself to a higher level of performance.
Must have experience in recruiting, coaching, training, and leading a branch or retail showroom sales team
Ability to motivate, lead, and develop staff
Enjoy working in busy, fast paced, high energy environment
The ability to communicate effectively with clients and internal employees (staff and skilled personnel)
Minimum customer service experience of two years
Willingness to learn and to adapt to change
Ability to prioritize and multi-task
Detail oriented and well organized

Responsibilities

Support a safety-first culture by role modeling safety.
Introduce and implement new procedures and policies within branch.
Daily, weekly and monthly execution and follow up on branch task and procedures in the below areas: Delivery Execution through proactive execution of IMS delivery tab, Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness, Execution and accountability of the cut slab processing and inventory integrity of the cut slab program, Execution and accountability of the return slab process and procedure.
Ensures proper staffing levels
Drive team to achieve annual and monthly sales/revenue goal
Oversee and maintain the integrity and accuracy of the physical inventory
Active involvement with escalated customer request as needed
Execution of the damaged material identification in IMS, photo upload of damaged material to server for web photo to support accuracy and sell through of slabs
Execution and accountability for effective communication to all levels of the company to execute operational efficiencies: This includes direct communication to branch management, customer service, warehouse personnel and inside / outside sales teams.
Engage in daily/weekly activities focused around training employees, and the development of business operations leading to a seamless operation every day.
Manage the inventory processes on both inbound and outbound material to include taking full accountability of execution of all transfer delivery and inbound transfer inventory.
Support selling process by both inputting purchase requests and scheduling material delivery along with real time delivery confirmation execution.
Executes and supports the rotational monthly schedule in working extended daily shifts, evenings, and rotational Saturdays when needed to support branch operations and sales.
In balancing branch operations of opening and closing shift, the operational trainee will be able to support opening and closing the branch operation in rotation with other members of the management team.