Assistant Manager (04312) 135 Grafton Station Ln : $17.50 / HR
Domino's Corporate•Yorktown, VA
•Onsite
About The Position
The Assistant Manager is responsible for all things that happen during the shift. This includes cost controls, inventory control, cash control, and customer relations.
Requirements
- Prior experience in a management role or similar experience preferred
- Prior experience in a customer service or applicable role preferred
- Demonstrated ability to lead by example and ensure accountability from team
- Ability to problem solve and resolve customer concerns and/or complaints
- Proven ability to work as a part of a team to achieve a common goal
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
- Excellent verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together
Responsibilities
- Manage Store Operations and Drive Results
- Comply with and manage any applicable local food safety requirements for certification of the team
- Inspect and correct store cleanliness and image issues
- Delegate regular or routine tasks (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)
- Prep the store at closing so it’s ready for opening
- Manage, communicate, and improve service times during a shift
- Complete inventory process correctly when needed
- Serve as manager-in-charge for opening and closing shifts with support from GM or AGM
- Assists with making schedules
- Perform quality checks on all orders to ensure product meets standard
- Build an Effective Team
- Partner with your AGM and GM to create a positive environment in the store
- Support the onboarding process for candidates and new team members
- Answer basic questions about career paths at Domino’s
- Train staff on various team member tasks
- Recognize and correct behaviors that violate policy
- Set consistent expectations and hold others accountable to them
- Provide Best in Class Customer Service
- Build relationships with new and frequent customers
- Review and respond to customer feedback
- Understand menu items and describe the products to customers when needed
- Monitor team performance from a customer’s point of view
- Coach the team on upselling orders
- Ensure the team remains in proper image throughout the duration of the shift
- Drive service results and address areas of opportunity
- Maintain Food Safety and Team Member Safety
- Promote team member safety inside and outside of the store by consistently communicating the importance of safety
- Ensure team members are completing required training in a timely manner
- Execute correct procedures for safety and security incidents
- Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols
- Take responsibility for watching, preventing and reacting to any shortages in the store
- Operate and Troubleshoot Technology
- Introduce or train on new technology with support from an AGM or GM
- Check, operate, and troubleshoot systems as directed by an AGM or GM
- Leverage recommended operations technology to complete and track routines
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
