Assistant Manager

DriveSafe Driving Schools • Colorado Springs, CO

5d • $23 - $25 • Onsite

About The Position

Baron Education/DriveSafe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 DriveSafe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience. The Assistant Manager supports the operation of a DriveSafe location under the direction of the Center Manager overseeing multiple locations. The ideal candidate has some leadership experience or aptitude, is motivated to learn how to manage a location, and is eager to contribute to both the day-to-day success of the center and its long-term growth. The Assistant Manager will actively service customers while also gaining hands-on management experience.

Requirements

• Over 21 years of age
• Customer service orientation with both internal and external stakeholders
• Orientation to innovative problem-solving
• Comfortable with direct sales of services when necessary
• Responsible, dependable, and detail oriented
• Self-disciplined and able to multi-task/prioritize
• Comfortable with digital technologies
• Safe driving history - a Motor Vehicle Record check will be reviewed
• Valid Colorado Driver’s License

Nice To Haves

• Bachelor’s degree preferred.
• 1-2 years of supervisory or leadership experience preferred
• 1+ years of experience with Colorado drivers’ education preferred

Responsibilities

• Provide excellent customer service by assisting students and families in person and over the phone, addressing questions, resolving concerns, and handling escalations when needed.
• Prepare, update, and maintain student and state-required paperwork, ensuring accuracy and compliance.
• Enter and maintain data in the company database in a timely and accurate manner.
• Supervise daily operations of the center under the supervision of a Center Manager
• Assist in scheduling instructors, students, and vehicles to ensure efficient operations and customer satisfaction.
• Assist the Center Manager with monitoring key performance indicators (KPIs) and implementing performance improvements.
• Support compliance efforts by assisting with audits, documentation, and staff training.
• Assist with payroll review, scheduling adjustments, and employee relations under the direction of the Center Manager.
• Contribute to systems and procedures that improve efficiency, organization, and customer experience.
• Maintain professionalism and neatness of the center.
• Perform other duties as assigned to support the success of the center

Benefits

• Health Insurance: Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment or part-time to full-time date.
• Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program and employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level