Assistant Manager, Retail

Krispy Kreme•Birmingham, MI

About The Position

The Assistant Manager partners with the General Manager to create an exceptional customer experience and support the overall operation of a Krispy Kreme shop. The role builds a teamwork-focused culture, develops team members’ abilities, and helps meet or exceed shop goals. It is also intended to provide a path toward developing the skills needed to become a General Manager. The Assistant Manager helps lead customer-focused employees through coaching and performance measurement; supports recruiting, hiring, training, onboarding, and dispute resolution; and maintains knowledge of products and promotions. The role assists with shop accounting, cash handling, financial and operational reporting, revenue deposits, and inventory control. It also ensures shop equipment and resources are ready for use, maintains sanitation and cleanliness, and fosters welcoming, inclusive service for guests. The position involves shop conditions that may include fluctuating temperatures, production noise, non-air-conditioned production areas, and exposure to allergens such as nuts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel requirements are 0–10%.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be 18 years of age or over.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Authorized to work in the United States without sponsorship.
Travel requirements of 0–10%.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution of team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources—including production equipment, POS system, retail equipment, drive-thru, and processing equipment—are operational for team member use.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and foster a culture in which guests’ identities are welcomed and valued.