Assistant Manager, South Coast Plaza

Hermes • Costa Mesa, CA

3d • Onsite

About The Position

The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. This role involves daily supervision of staff, including coaching, training, and assistance in achieving sales objectives. The Assistant Manager demonstrates an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit. Key responsibilities include identifying sales opportunities, contributing to performance evaluations, communicating and ensuring compliance with CRM standards and company policies, monitoring staff time and attendance, and organizing seasonal trainings. The Assistant Manager also assists in recruiting and interviewing, and makes critical client decisions, running the business in the absence of the Floor Director/Managing Director.

Requirements

• 4+ years of retail management experience
• Prior experience in a luxury environment is preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Responsibilities

• Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders.
• Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff.
• Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key profession points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed