Assistant Manager
Zaxbys•Simpsonville, SC
•Onsite
About The Position
This position is classified as non-exempt and reports to the General Manager and owners. Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.
Requirements
- Must be 18 years of age or older
- Must have a valid driver's license, vehicle insurance, and reliable transportation
- Available to work a minimum of 32 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- Complete all training requirements including: Zaxbys Assistant Manager Development Plan and Basic Operations Training
- Food Safety Certification and Manager Certification
- Any additional training required by ZaxBax
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb, including the use of ladders
- Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
- Continuous use of hands and wrists for grasping and fine manipulation
- Communicate proficiently through speech, reading, and writing
- Maintain effective audio-visual discrimination and perception to observe and respond to the environment
- Work in an environment that features hot and cold temperature variations and exposure to food allergens
- Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Nice To Haves
- Leadership experience preferred
Responsibilities
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Ensure team members receive proper training including ongoing coaching and development
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Communicate performance concerns to your General Manager
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and ZaxBax guidelines, policies, and procedures
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Create an effective work schedule following company standards and local laws
- Sales forecasting
- Inventory management
- Administer progressive discipline
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and owners
- Escalate other concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
