Assistant Manager

Maersk•Franklin, TN

20d•Onsite

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Assistant Manager for our Last Mile facility in Franklin, MA.

Requirements

Strong problem-solving and reasoning skills to deal with a variety of problems and come up with creative solutions.
Must be Self-Motivated to work with little supervision
Positive Attitude and ability to work with others
Ability to efficiently analyze, organize, and report data using Excel.
Demonstrated ability to communicate professionally with internal teams and external partners.
5+ years of experience in Logistics, Supply Chain, or Related Field
Excellent problem-solving skills
Good time management skills
Experience working in a manufacturing environment
Experience in a Supervisor role, including performance reviews of direct reports

Responsibilities

Develops and maintains relations with vendors, stores, and independent contractors.
Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims.
Responsible for coordinating flow for communication between Haulers/ Delivery teams and Local Client Management Teams.
Provides on-site presence on a daily basis to ensure Haulers/ Delivery teams are following procedures.
Dispatches trucks using GPS technology.
Oversees in-home delivery for customers.
Interfaces with end customers to ensure effective in-home delivery for customers.
Maintains monthly operating reports that include statistics and customer service scores.
Oversees recruiting, processing, and performance of Haulers.
Attendance and Punctuality are essential functions of the job
Develops and maintains relationships with vendors.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; rewarding and providing direction; addressing complaints and resolving problems.
Other duties as assigned.