Elks Old Hangout Assistant Assistant Manager (AAM)

McMenamins•Tacoma, WA

8d•Hybrid

About The Position

Elks Temple, Old Hangout Bar is hiring an AAM! The primary responsibility of AAM is to oversee all small bars operations under the guidance of the Bar Manager and Bar Assistant Manager. This position will be expected to be able to perform the responsibilities of each other non-management small bars position (bartender, server etc.) and perform all opening and closing duties of the bars. The AAM will oversee the smooth and effective running of the bars in general. Other duties include working outside on a seasonal basis as well as indoors, working in smoking and non-smoking environments and most importantly maintaining and providing excellent customer relations with all customers. The AAM may also serve guests by taking food and beverage orders; delivering products in a timely manner; collecting payment; cashiering; work on a point of sale computer system; set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service; regulating labor; overseeing side work; cleaning duties; supervise and train staff; administrative duties as assigned by manager (i.e. scheduling, payroll etc.); effectively dealing with personnel and customer service issues as they arise; count and distribute tip pool; provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction. The AAM must be available to help solve & troubleshoot any problems that come up during the course of a shift and fill in for the head manager when they are on vacation. The AAM position can be hard physical work and this job takes mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. The AAM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Head or General Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements

Obtain and maintain current food handlers and OLCC/WA liquor license
Excellent knowledge of wine, ales and spirits is required
Ability to accurately handle cash and work with numbers
Excellent customer service & communication skills
A flexible schedule including evenings, weekends and holidays
Ability to remain calm and focused in a high volume, deadline oriented work environment
Ability to supervise other employees in an effective manner
Working knowledge of all company policies and procedures
Provide excellent customer service in a high volume environment
Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Must have a value for diversity and the ability to work with individuals from different backgrounds
Work for long periods on feet including frequent walking and stair climbing
Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
Ability to communicate clearly
Be positive, polite, and cooperative with co-workers, managers, vendors, and customers
Work with and around sharp objects, including knives & slicers
Work with chemicals used in cleaning and sanitizing
Have the ability to work well independently and also as a member of a team.
Have mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment.
Positive attitude, a value for diversity, and a commitment to excellent customer service.
Come to work ready to have fun and be a positive force.

Nice To Haves

Previous bartending experience is preferred
Previous management experience is preferred but not required

Responsibilities

Oversee all small bars operations under the guidance of the Bar Manager and Bar Assistant Manager.
Perform the responsibilities of each other non-management small bars position (bartender, server etc.).
Perform all opening and closing duties of the bars.
Oversee the smooth and effective running of the bars in general.
Work outside on a seasonal basis as well as indoors.
Work in smoking and non-smoking environments.
Maintain and provide excellent customer relations with all customers.
Serve guests by taking food and beverage orders.
Deliver products in a timely manner.
Collect payment.
Cashiering.
Work on a point of sale computer system.
Set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service.
Regulate labor.
Oversee side work.
Perform cleaning duties.
Supervise and train staff.
Perform administrative duties as assigned by manager (i.e. scheduling, payroll etc.).
Effectively deal with personnel and customer service issues as they arise.
Count and distribute tip pool.
Provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction.
Help solve & troubleshoot any problems that come up during the course of a shift.
Fill in for the head manager when they are on vacation.
Perform job in a safe manner and report any safety concerns to Head or General Management.
Keep current on all company events, history, and products.
Other duties as assigned by the Manager on duty.