Fair Ketch | Assistant Manager

Omni Hotels & Resorts•Fort Lauderdale, FL

1d•Onsite

About The Position

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To ensure the maximum guest satisfaction in a consistent and controlled atmosphere providing Food and Beverage products complying with Omni Food & Beverage standards. Responsible for the proper training and supervision of Food & Beverage personnel.

Requirements

At least 2 years management experience in food and beverage restaurant operation, preferably in a hotel and/or fine dining restaurant, or completion of the Omni Food and Beverage LID Program.
Proven leadership skills and must be able to train, develop, and motivate staff.
Ability to teach employees importance of interacting with internal/external guests and courteously solve internal requests
Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to multi-task and work in fast paced environment
Must be proficient with necessary software and programs.
Ability to work well under pressure, managing a high volume of orders and guest requests.
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Supervision and coordination of the outlet floor, including employees and guests, during outlet operation.
Supervise the maintenance of outlet dining room for cleanliness, sanitation, and appearance.
Communicate daily pre-meal meeting with service staff daily.
Monitor each guest experience to include timing, food quality and presentation.
Monitor guest satisfaction and comments regarding overall outlet experience.
Ensure follow up for any guest complaints, ensuring guest satisfaction.
Assist outlet managers with monitoring food and liquor requisitions and food waste, placing orders when needed.
Floor presence during peak hours to include inspecting tabletops, side-stations and tray stands are all up to Omni standards.
Assist outlet managers with scheduling/payroll, budgeting, forecasting, beverage and food costs and month end inventory, as needed.
Participate in outlet recruitment processes and training of newly hired employees, as needed.
Ensure all equipment is in good condition and clean, prepare maintenance requests and follow-up.
Monitor bar controls, jigger use, and responsible alcohol service daily.
Must be familiar with and adhere to all liquor liability laws.
Must know emergency procedures and work to prevent accidents.