Assistant Manager - The Domain

Lush Handmade Cosmetics•Austin, TX

5h•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. They are committed to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. The Assistant Manager role involves embodying Lush's Leadership Practices in all interactions and supporting the Shop Manager in various business areas. As second-in-command, the ASM is expected to step into Manager duties as needed to ensure a strong customer and staff experience, operational excellence, and exceeding sales goals.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge and make informed product recommendations.
Demonstrate strong business acumen and understanding of metrics, budgets, and reports to impact them on the floor and deliver profitable results.
Support the team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate them to meet sales goals.
Own personal development, assess performance, seek feedback, and support team growth through coaching and leading by example.
Communicate needs and feedback for the team and leaders, and be adaptable to business needs.
Engage the team to ensure they are inspired, motivated, building strong relationships, and connected to brand values.
Support the staffing of the shop by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging practices.
Support the manager in ensuring the shop is compliant and staff practice company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Support the training of the inventory team on fresh standards and rotation rules, and manage ordering to ensure appropriate product levels within budget.
Identify and support the development of the team to maintain a clean and beautiful work environment and follow merchandising and design standards.
Ensure the right number of staff with the right skill levels are scheduled at peak times, and that breaks and meals are allocated and recorded appropriately.