Assistant Manager

Goodwill Industries of NCPA•Oil City, PA

21h•Onsite

About The Position

The Assistant Store Manager will assist in developing, directing, and managing the marketing program for a retail store, aiming to maximize revenue through efficient business practices. This role involves reviewing and analyzing store sales to establish performance standards, identify trends, and determine appropriate actions. A key aspect is developing the sales abilities of disabled workers to prepare them for competitive employment. The Assistant Store Manager will also train and motivate Sales Clerks to achieve sales goals and perform their duties effectively. Sales will be driven through effective display techniques, a thorough understanding of merchandise quality, characteristics, and merits, and approved sales methods. The position requires making routine operational decisions within organizational policy when the Store Manager is unavailable.

Requirements

High school graduate or equivalent (minimum requirement).
At least one-year experience with retail sales or related experience.
One-year supervisory experience.

Nice To Haves

Leadership abilities
Self-motivated
Dependability
Industriousness
Enthusiasm
Cleanliness
Neatness
Pleasing business personality
Self-confidence
Cooperative
Willingness to learn
Promptness
Assertiveness
Ability to accept compliments and constructive criticism
Ability to communicate effectively
Loyalty
Common sense
Strong communication skills
Ability to set goals and achieve them
Basic understanding of methods of motivating subordinates
Understanding of how to approach a customer
Ability to demonstrate merchandise
Basic knowledge of fashion and household goods: style, color, quality, use of accessories, purpose, merit
Awareness of the community and buying habits of its residents
Follows direction both verbal and written.
Seeks guidance when needed.
Keeps Senior Sales Manager and Director of Retail Operations informed of significant trends and events concerning the store and its staff.
Assists in training, delegates duties, responsibilities, and authority to Sales Clerks.
Provides supervision, constructive criticism, and praise as needed.
Stresses the importance of proper conduct and appearance when exposed to the public.
Seeks ways to improve their work proficiency.
Stresses to the helper/trainee the importance of neatness, accuracy, and self-discipline.
Guides helper/trainee to conduct them in a manner which will produce positive public opinion.
Helps set performance standards and measures effectiveness by these standards.
Is responsive to customer interests and reactions such as complaints, and suggestions received and takes corrective action promptly and decisively.
Is particularly careful of public opinion and the manner in which the conduct of helper/trainee and the appearance and the operation of the store affect such opinions.
Sales achievements on a daily and weekly basis.
The manner in which the individual performs the duties of a Goodwill Industries Assistant Store Manager.
The level of awareness of the needs and the problems of the store and the ability to communicate those factors to the Store Manager and Senior Sales Manager.
Degree to which respect and confidence of co-workers is established.
Quality, quantity, and timeliness in the performance of assigned tasks.
The manner in which one's conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
Ability to meet deadlines and respond to special requests and the desires of management.
The level of self-motivation and enthusiasm demonstrated by the Assistant Store Manager.

Responsibilities

Promote a friendly and welcoming environment for all customers.
Project a friendly, positive, and professional demeanor.
Greet all customers positively and professionally.
Treat all customers equally with respect and kindness.
Maintain a positive, team-oriented relationship with fellow associates and supervisors.
Actively greet and engage customers while performing work duties.
Assist customers in determining the location and selection of desired merchandise.
Immediately cease all work duties to assist customers.
Answer all phone calls promptly, pleasantly, and professionally using the approved script.
Maintain store cleanliness, organization, and sizing to promote a pleasant and safe shopping experience.
Resolve all customer concerns, complaints, and conflicts while maintaining a positive and friendly attitude, seeking supervisor assistance if necessary.
Consistently monitor customer checkout times and provide prompt aid to expedite transactions.
Process friendly, efficient, and accurate cash register transactions, focusing exclusively on the customer.
Count change back to every customer.
Thank every customer for their purchase and support of the Goodwill Mission.
Demonstrate excellent customer service skills and reinforce Associate customer service job requirements.
Possess an understanding of and commitment to the Goodwill Mission and communicate it effectively to customers.
Assist in maintaining and improving general store conditions to reflect high standards.
Maintain up-to-date store displays when the Store Manager is unavailable.
Monitor for suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
Promote safe conditions for customers and staff and perform proper fire safety procedures.
Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
Ensure the store premises are clean, neat, and orderly, and that all safety practices are observed.
Ensure daily inspections are made prior to closing.
Keep the Store Manager informed of progress and problems.
Schedule store associates using approved hours and providing adequate manpower when necessary.
Display merchandise correctly.
Prepare merchandise for proper stock rotation.
Operate the cash register properly.
Prepare required daily sales reports.
Make daily bank deposits.
Complete assigned tasks expeditiously and thoroughly, reporting results.
Set an example for subordinates.
Conform to Goodwill Personnel Policies and Procedures.
Assign workers to jobs adapted to their skills, abilities, and limitations.
Delegate duties, responsibilities, and authority to Store Clerks when in charge.
Keep Store Clerks informed of changes in policies and trends.
Direct and guide subordinates and assure them they are an important part of the Goodwill Team.
Educate the public about Goodwill Industries' purposes.
Help customers make selections of desired merchandise.
Make customers aware of reasons to buy items such as quality, style, usefulness, and condition.
Complete twelve (12) hours of continuing education yearly related to essential functions and updated knowledge.
Help train, direct, and supervise store clerks, helper/trainees, and disabled workers.
Stress the importance of proper conduct and appearance to helper/trainees.
Seek ways to improve work proficiency of helper/trainees.
Stress the importance of neatness, accuracy, and self-discipline to helper/trainees.
Guide helper/trainees to conduct themselves in a manner that produces positive public opinion.
Help set performance standards and measure effectiveness by these standards.
Be responsive to customer interests and reactions, taking corrective action promptly and decisively.
Be careful of public opinion and how the conduct of staff and the appearance/operation of the store affect it.