Assistant Manager

Valvoline Inc • Farmington Hills, MI

1d • Onsite

About The Position

When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change’s (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently.

Requirements

• 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
• Customer service mindset and demonstrated ability to build loyalty while following company procedures
• Experience in a fast-paced environment and history of making sound judgements under pressure
• Experience using KPI data to monitor performance, trends, and identify areas for improvement
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• English fluency in reading, writing, and speaking
• High School Diploma or equivalent

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed
• While working on the floor, supervise daily operations of the service center and train new team members
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws
• Assist with inventory process, ensuring appropriate product levels and scheduling orders
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Open and close the service center, ensuring all safety and security protocols are followed
• Lead, and train the team to optimize their development

Benefits

• Weekly pay of $21.25 per hour
• Hands-on training for the potential to become a Service Center Manager within 12 months
• 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters, and access to a free online university
• No late-night hours, holidays off, paid time-off availability, and back-up child and elder care
• Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions
• Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues
• Company-provided uniforms and tools
• 50% discount on VIOC automotive services
• 401(k) savings plans with a 100% match up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED