Assistant Manager - Walden Galleria

Lush Handmade Cosmetics•Cheektowaga, NY

6d•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, with retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference. We offer a fun and funky store atmosphere where individualism is encouraged, a 50% discount off all products, an unconventional retail structure to support entrepreneurial spirit, and opportunities for growth as Lush promotes from within.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Support the Shop Manager in all business areas and as delegated by their Retailer.
Ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through constant learning and consistently make informed product recommendations.
Demonstrate strong business acumen and understanding of metrics, budgets, and reports and how to impact them.
Be present to support the team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate them to meet sales goals.
Support the growth of the team through coaching and leading by example.
Engage the team to ensure they are inspired, motivated, building strong peer and customer relationships, and connected to brand values.
Support the staffing of the shop by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the manager to keep the shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support the training of the inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within the allocated budget.
Identify and support the development of the team to take pride in a clean and beautiful work environment and follow merchandising and design standards.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately.