Assistant Store Manager (Full-time) - Spring Lake, NC

Hibbett•Spring Lake, NC

13d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for meeting store goals. The role requires knowledge of the store’s product areas and departments, adherence to policies and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The Assistant Manager helps manage store assets, personnel, inventory, sales, expenses, merchandising, ordering, scheduling, and customer service. They provide guidance to employees and customers, direct staff in completing department responsibilities, and keep the Store Manager informed about inventory movement and customer trends. They also protect company assets and financial information by supporting effective internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with company policies and applicable laws, including interviewing and training employees, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the applicable manuals and communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
When the Store Manager is absent, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.