Assistant Manager

AEG Vision • Gilbert, AZ

17h

About The Position

The Assistant Practice Manager supports the Practice Manager with daily practice operations, patient flow, team coordination, and service execution. This hands-on developmental leadership role builds operational knowledge and leadership capability in preparation for expanded responsibility. The Assistant Practice Manager works on the practice floor and learns and supports multiple functions, including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and daily operational routines. The role does not own the full scope of practice management; assigned responsibilities may vary based on practice needs, business priorities, and individual readiness.

The Assistant Practice Manager helps create a supportive, accountable environment where team members can develop and patients receive a smooth, patient-centered experience. The role supports the Practice Manager and Optometrist, reinforces service and operational expectations, assists with coaching and team development, and may serve as the practice point of contact in the Practice Manager’s absence when assigned.

Requirements

• Optical, optometric, healthcare, retail, hospitality, or comparable service or operations experience.
• High school diploma or equivalent.
• Demonstrated leadership capability, which may include peer training, coaching others, owning a business area, supporting team development, or leading through influence without a formal management title.
• Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.

Nice To Haves

• Experience in one or more optical or practice functions, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
• 1–2 years of leadership, lead, supervisory, or management experience.
• Related education; equivalent experience may be considered.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, potentially including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, opening and closing routines, and other assigned responsibilities.
• Support assigned areas such as front desk flow, optical floor support, clinical or technician workflow, patient experience, team readiness, or daily operational routines.
• Communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that build trust, support clear communication and timely follow-up, and promote a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, and escalate concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness through opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence when assigned, escalating matters outside the role’s authority.
• Perform other duties as assigned by the Practice Manager.

Benefits

• 401(k) with company match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED