Assistant Manager
About The Position
The Assistant Manager acts as a leader in the absence of or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as a premier destination for vision needs in the community and delivers key performance metrics. The Assistant Manager helps drive sales, profitability, customer experience, continuity of care, and team development. The position also supports store operations, visual presentation, policy compliance, and relationships with doctors. The schedule is flexible and includes nights and weekends.
Requirements
- High school graduate or equivalent.
- At least 1 year of management or supervisory experience with direct reports.
- Knowledge of retail operations, processes, and policies.
- Strong basic math skills.
- Familiarity with cash registers, computers, and calculators.
- Strong command of English for written correspondence and oral communication.
- Strong communication and listening skills.
- Demonstrated high-level selling skills.
- Proven ability to problem solve.
Nice To Haves
- College degree or equivalent.
- Previous leadership experience in the retail and customer service industry.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- Brand Final Inspector Certification.
- Brand Quality, Fitting & Adjusting Program.
Responsibilities
- Deliver quality and improvement across key performance indicators, including comparable sales, sales to plan, conversion, customer count, comparable growth, traffic, store operating profitability, continuity of care, exam growth and retention goals, Net Promoter Score, and current-year objectives.
- Apply an understanding of retail business to support sales, business results, and awareness of the market and competitors.
- Support store business plans to maximize sales and profit.
- Partner with the Store Manager to lead and develop the team.
- Provide clear, constructive, timely feedback and partner with the Store Manager on employee development.
- Execute visual directives and maintain store appearance.
- Maintain positive working relationships with doctors.
- Promote team compliance with all policies.
- Perform administrative duties.
- Work a flexible schedule, including nights and weekends.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
