New Dutch Assistant Manager

Loews Hotels•Orlando, FL

1d•Onsite

About The Position

This position is responsible for the assistant management of the grab n' go outlet, to include: staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department. Producing a quality product that exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Requirements

Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.
Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
Proficient in using POS software and Microsoft Office Suite.
Strong organizational skills.
Excellent guest service skills.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Knowledge of beverage selection, including wine, beer, and liquor preferred
Proven experience working in high-volume Food and Beverage operations preferred.

Responsibilities

Greets guests as needed and ensures total guest satisfaction
Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
Provides floor coverage as needed
Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management
Assists with planning 30/60/90 day forecast, yearly budget, and employee needs.
Promotes within and outside of the hotel to generate sales
Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
Directs staff towards the goals of the Loews Corporation as defined by management
Ensures proper handling of guest checks and payment transactions
Intercedes and/or fills in for employees should need occur
Trains or supervises the training of all department employees
Inventory Audits as needed
Product and cost efficiency
Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other Duties as assigned