Assistant Manager

Alma Tire Service Inc•Warren, MI

12d•$60,000 - $70,000•Onsite

About The Position

ATS FLEET SERVICE – DETROIT is growing and looking for an individual who wants to come to work each day and make a positive impact on their team and the clients they serve. We’ve built our reputation on having the fastest fleet service, the most knowledgeable staff, and first-rate customer care. The Assistant Manager role requires strong leadership, exceptional professionalism, and hands-on technical knowledge of heavy-duty trucks, equipment and commercial tires. As a key leader within the shop, the Assistant Manager is responsible for supporting daily operations by overseeing shop workflow, assisting with team leadership, coordinating work between customers and technicians, and helping ensure repairs are completed safely, efficiently, and to the highest quality standards. This position also serves as a primary point of contact for customers by assisting with service writing duties, including creating repair orders, preparing estimates, communicating repair recommendations and progress updates, and delivering outstanding customer experience from check-in through vehicle delivery. The ideal candidate will demonstrate excellent communication and organizational skills, a service-oriented leadership style, and the ability to foster a positive shop culture while helping achieve the location's sales, service, and operational goals.

Requirements

Integrity, reliability, and a positive attitude
Strong leadership, people, and communication skills
Ability to handle a fast-paced environment with courage, candor, and professionalism
Eagerness to mentor and help others succeed
Team mentality with a customer-first mindset
Energetic and prompt response to every customer, in person or on the phone
A clean driving record
The physical ability to lift 50+ pounds
Willingness to work overtime when necessary
Unwavering personal integrity and business ethics

Nice To Haves

Hands-on experience with commercial tire service preferred

Responsibilities

Overseeing shop workflow
Assisting with team leadership
Coordinating work between customers and technicians
Ensuring repairs are completed safely, efficiently, and to the highest quality standards
Assisting with service writing duties, including creating repair orders, preparing estimates, communicating repair recommendations and progress updates
Delivering outstanding customer experience from check-in through vehicle delivery