Assistant Manager

GEORGICA PINE CLOTHIERS•Naples, FL

1d•Onsite

About The Position

J. McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has the reputation for being “local and loyal”, building meaningful relationships within the each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop. We are looking for a highly motivated, results driven Assistant Manager for our retail store, with a passion for classic American Sportswear and the ability to lead the team to achieve goals while upholding the ideals and standards of the company. The ideal candidate should be sales driven and leads by example in building impactful relationships. The Assistant Manager would partner with the Store Manager on all aspects of the business, from sales, customer service, visual merchandising, team development, staffing and operations. As brand ambassadors, Assistant Managers are the experts in taking care of clients, selling, driving the business, and creating a unique shopping experience with new and existing customers.

Requirements

1+ years of retail management preferred
Bachelor’s degree or equivalent experience
Team player with strong communication and interpersonal skills
Consistently demonstrates accountability, reliability, and professionalism
Proven track record achieving sales goals and takes accountability for results
Positive and self-motivated to win every customer
High energy and results driven
Adapts positively to change and has strong problem-solving skills
Ability to multi-task, while keeping the customer the top priority
Able to work various shifts, including weekends and holidays
Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Responsibilities

Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
Motivate and engage the store team by setting clear goals and expectation to achieve objectives and contribute the overall success of the store
Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities
Mentor sales associates by providing them with selling techniques, product knowledge and clienteling methods to help them grow their business
Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority
Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management and store operations
Create and maintain a culture of kindness that is client and team focused
Train and develop teams on selling skills, product knowledge, operations, and coach in the moment to maximize sales
Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and when new product arrives
Assist store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
Understand sales plans, key metrics and how they contribute to the store’s overall success
Effectively use the POS system to provide exemplary customer service
Plan and prioritize the workload and ensure the customer is the top priority
Effectively communicate needs of the business with Store Manager, District Manager and store teams
Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
Answer customer questions and inquiries, and concerns to resolve customer issues in a timely manner
Communicate and execute all direction from Retail Operations and the Corporate Office
Plan and prioritize the workload and ensure the customer is the top priority.
Assist the store manager in merchandising the sales floor to maximize sales while adhering to visual standards
Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
Adhere and enforce to company policies and procedures and standards of professionalism
Lead by example and maintain the highest level of integrity at all times