Assistant Store Manager (Full-time) - Monroe, LA

Hibbett•Monroe, LA

About The Position

The Assistant Manager assists and consults with the Store Manager on the store’s overall operations and administrative duties, including choosing methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, adherence to policies and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position supports store assets, personnel, inventory, sales, expenses, merchandising, and customer service. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out responsibilities such as interviewing and training, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support departmental profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including greeting customers and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in operations, personnel, visual merchandising, and customer service materials, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and carry out supervisory responsibilities in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing staff, and resolving problems.