Assistant Manager
Bass Pro Shops•Harrison, AR
•Onsite
About The Position
The Assistant Manager assists the Manager with the day-to-day operations of Nature’s Wonders. This role involves coordinating retail operations, managing staff schedules, overseeing daily sales, ensuring customer service policies are upheld, and maintaining inventory. The Assistant Manager also plays a key role in motivating staff, handling customer complaints, and representing the company professionally at local events. They will also assist the HR Coordinator with employee-related communications.
Requirements
- Excellent organizational skills and attention to detail
- Excellent verbal, written and communication skills
- Experience in a customer service environment
- Excellent self-motivation and initiative while unsupervised
Nice To Haves
- Previous management experience preferred
Responsibilities
- Assists the manager in organizing, planning, and implementing strategies and procedures.
- Coordinates retail operations such as schedules staff, opens and closes the store, ensures employees duties are being fulfilled and objectives are being met.
- Reviews sales data and assists in strategizing to improve in areas.
- Assures smooth operation of daily sales, point of sale practices, orders, payments.
- Observes and ensures customer service policies are being upheld and practiced by all staff.
- Works with the Director of Purchasing to assure spending budgets are being honored and inventory is maintained.
- Supervise and motivate staff to perform their best.
- Coaches and supports staff as needed to maintain an optimal work environment.
- Handles complaints from customers and diffuses challenging situations.
- Actively involved in all departments ensuring policies and procedures are followed.
- Runs daily, weekly, and monthly sales reports for review, focusing on areas of improvement.
- Attends local events and represents the company in a professional manner.
- Assists HR Coordinator with communicating information related to employee disciplinary actions, evaluations, terminations, etc.
Benefits
- Discounts on retail merchandise
- Discounts on restaurants
- Discounts on world-class resorts and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
