Assistant Store Manager (Full-time) - Pensacola, FL

Hibbett•Pensacola, FL

13d

About The Position

The Assistant Manager assists and consults with the Store Manager on store operations and administrative duties, including determining methods and approaches for achieving store goals. This role requires knowledge of the store’s product areas and departments, adherence to the policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and merchandise sales. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The role also supports personnel recruiting, training, and evaluation; guides employees and customers; monitors inventory, sales statistics, and expenses; directs staff; and keeps the Store Manager informed about inventory movement and customer trends. Supervisory duties in the Store Manager’s absence include interviewing and training employees, planning and directing work, and resolving problems.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on plans for selling, restocking, merchandising, ordering, and scheduling to meet departmental and store goals.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in Store Manager responsibilities.
When the Store Manager is absent, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.