Assistant Manager

Lava Island • Tucson, AZ

2d • Onsite

About The Position

Lava Island is a high-energy indoor play oasis filled with trampolines, slides, foam pits, obstacle courses, and nonstop birthday parties. It’s a fast-paced environment where families come to make memories—and where strong leaders set the tone for safety, hospitality, and teamwork. As an Assistant Manager, you’ll guide your team through fast-paced days, high guest expectations, and the kind of moments that make this place feel unforgettable.

Requirements

• Age 18 or older
• High school diploma or equivalent
• ServSafe Manager Certification, or ability to complete within 30 days
• Experience in a guest facing hospitality leadership role
• Ability to lead large teams respectfully and confidently
• Reliable, professional presence during high-volume shifts
• Background check and drug screen
• Ability to stand for long periods and lift up to 50 lbs
• Must be available evenings, weekends, and holidays

Nice To Haves

• People-first leader with hospitality or guest facing experience
• Confident supervising a team of 15+ in a fast-paced environment
• Strong communicator who leads by example
• Organized, steady under pressure, and adaptable
• Hands-on—willing to jump in wherever the team needs support
• Focused on safety, service quality, and guest satisfaction
• Growth-minded, reliable, and team-oriented

Responsibilities

• Coach, train, and motivate team members during your shift
• Hold the team accountable to performance expectations and hospitality standards
• Foster a positive, safe, guest-focused culture
• Serve as the Manager on Duty (MOD), often the primary leader on-site
• Oversee all guest-facing and behind-the-scenes areas during your shift
• Ensure safety, cleanliness, and operational flow across the park
• Respond quickly to guest concerns and resolve issues with empathy
• Work collaboratively with the Operations Manager and General Manager on expectations and issue escalation
• Monitor team productivity and guest satisfaction
• Execute daily checklists, performance benchmarks, and guest experience standards
• Support food service efficiency, throughput, and accuracy
• Assist with parties, events, and projects assigned by the General Manager

Benefits

• Competitive pay
• Health benefits (medical, dental, vision)
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED