Assistant Manager

Valvoline Inc • Louisville, KY

14h • Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build and lead a high-performing team that delivers Valvoline Instant Oil Change’s service experience. The role combines hands-on vehicle maintenance and guest service with advising, training, and supervising hourly employees, and ensuring company policies and procedures are consistently followed.

The Assistant Manager supports daily service center operations, develops employee schedules, assists with inventory and audits, and helps maintain a clean, organized, safe, and secure workplace. The role includes opening and closing the service center and training team members to support their development. Hands-on training and support are provided.

Requirements

• At least 1 year of supervisory experience coaching, training, and supervising a team; preferably in a retail or service-related environment.
• Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
• Experience in a fast-paced environment and a history of making sound judgments under pressure.
• Experience using KPI data to monitor performance and trends and identify areas for improvement.
• Schedule flexibility; weekend availability is likely.
• Fluency in English, including reading, writing, and speaking.
• High school diploma or equivalent.
• Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
• Ability to crouch, bend, twist, and work with hands above the head.
• Comfort working in a non-climate-controlled environment.

Responsibilities

• Perform oil changes and additional car maintenance services.
• Educate guests on vehicle maintenance requirements and review recommended services with them.
• Supervise daily service center operations while working on the floor and train new team members.
• Work with the team to provide excellent customer service and build repeat customer loyalty.
• Develop and maintain efficient weekly employee schedules, ensuring optimal coverage, managing conflicts, and following labor laws.
• Assist with inventory processes, maintain appropriate product levels, and schedule orders.
• Assist with safety, performance, and culture audits.
• Help maintain a clean, well-organized service center and a safe, secure working environment.
• Open and close the service center and follow safety and security protocols.
• Lead and train the team to support employee development.

Benefits

• Weekly pay of $20.25 per hour.
• Hands-on training and the potential to become a Service Center Manager within 12 months.
• 13 paid credit hours per year at WilmU, covering part-time enrollment over two semesters, and access to a free online university.
• No late-night hours and holidays off.
• Paid time-off availability.
• Back-up child and elder care.
• Medical, dental, and vision coverage, prescription drug coverage, and Health Savings Account contributions.
• Employee Assistance Program offering free, confidential well-being support, including personal, work, family, mental health, and legal support.
• Company-provided uniforms and tools.
• 50% discount on Valvoline Instant Oil Change automotive services.
• 401(k) savings plan with a 100% match up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED