Assistant Manager

SmartStyle Hair Salon • Village of Herkimer, NY

93d • Onsite

About The Position

This role is for an Assistant Manager who will be the heartbeat of the salon, managing all operations and providing leadership and tools for success. The Assistant Manager will lead by example, helping staff increase their clientele and the business. They will focus on the profitability of the salon and teach stylists the ins and outs of business. The Assistant Manager will also provide all hair care services offered by Supercuts, ensuring the highest quality for each guest. They will act as a coach and mentor to bring out the best in salon employees, ensuring a positive work environment. Responsibilities include hiring, recruiting, training, and handling conflicts and client complaints with ease and professionalism.

Requirements

• Lead by example.
• Possess strong customer service skills.
• Ability to resolve challenges with professionalism.
• Skilled in training, developing a team, and creating a positive work environment.
• Provide guidance on business and technical competency matters.
• Keep the salon's bottom line in mind.
• Hold a current cosmetology or barber license as required by state/provincial regulations.
• Ability to work a flexible schedule, including evenings and weekends.
• Tech savvy.
• Ability to perform administrative tasks.
• Proficiency in reading, writing, and basic math.
• Availability to travel to mandatory meetings and training sessions, including overnight travel.
• Good eyesight for observing guest's hair, including close vision, color vision, and ability to adjust focus.
• Comfortable with standing, lifting, bending, and performing repetitive movements.
• Ability to occasionally lift 10-25 lbs.
• Comfortable with fragrances and chemicals used in treatments.

Responsibilities

• Manage all salon operations.
• Provide leadership and tools for staff success.
• Help staff increase their clientele and the business by leading by example.
• Focus on salon profitability and teach stylists business skills.
• Provide hair care services and ensure high quality for guests.
• Act as a coach and mentor to employees.
• Ensure a positive work environment.
• Hire, recruit, and train salon employees.
• Handle conflicts and client complaints professionally.
• Perform administrative tasks, including closing out the system at the end of the day.

Benefits

• Commission based compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed