Caribou Coffee Assistant Manager

Mackenthun's Fine Foods - Minnetrista•Minnetrista, MN

4d•$16 - $18•Onsite

About The Position

The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.

Requirements

High school diploma or GED required.
Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
Strong leadership, communication, and organizational skills.
Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
Proficiency with basic computer programs, including POS systems and Microsoft Office.
Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
Excellent communication skills in English (verbal and written).

Nice To Haves

A love for coffee and people.
A leadership mindset with a team-first attitude.
A focus on service, community, and creating memorable moments.
A willingness to learn, grow, and have fun while working hard.

Responsibilities

Supervise and support baristas and other team members during shifts
Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
Foster a positive and motivating work environment that encourages high employee engagement and retention
Ensure adherence to company policies, food safety standards, and operational procedures
Maintain high customer service standards by leading by example
Greet customers, take orders, craft beverages, and process payments accurately and efficiently
Resolve customer complaints promptly and professionally to ensure satisfaction
Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back
Assist in managing inventory, ordering supplies, and controlling costs to support profitability
Monitor cash handling and assist with daily cash-outs
Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
Maintain a clean, organized, and safe environment, including compliance with health and safety regulations
Oversee the cleaning and maintenance of all coffee equipment during shifts
Troubleshoot minor equipment issues and coordinate necessary repairs
Ensure proper functioning of POS systems and support smooth operations
Other duties as assigned