Assistant Manager - IHOP

Onvo•Lake Township, PA

7d•Onsite

About The Position

The Assistant Manager at IHOP directs the operation of an assigned unit by performing the duties outlined below. This role involves managing the restaurant floor, focusing on guest interactions, and ensuring compliance with all regulations and operational standards. The Assistant Manager also plays a key role in team development, inventory management, and maintaining a high standard of cleanliness and safety.

Requirements

Must be at least 18 years of age.
Physically capable of standing for long hours.

Nice To Haves

Background in customer service and hospitality is a plus.
Go-getter attitude.

Responsibilities

Assist in the achievement of budgeted sales and profits.
Develop and maintain professional working relations with team members, corporate, and regional team members, as well as guests.
Manage the restaurant floor and focus on regular contact with guests.
Comply with all federal, state, and local regulations.
Assist in the recruitment, training, and retaining of Team Members.
Maintain turnover within acceptable limits.
Ensure food is in compliance with SOP.
Ensure adequate levels of food and supplies.
Order food and supplies on a timely basis and keep inventory to a minimum with no out of stock items.
Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and SOP.
Assist in completion of all required reports and paperwork.
Handle paperwork accurately and on a timely basis.
Perform other duties as assigned.
Directs and supervises Team Members at assigned unit.
Assist the General Manager with the overall direction, coordination, and evaluation of the company unit.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for interviewing, hiring, and training team members; planning, assigning and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems.
Keep the General Manager informed.
Works effectively with others (individuals and departments) in a positive, supportive, and cooperative manner.
Maintains a high standard of cleanliness.
Maintains interior and exterior appearance of restaurant.
Ensure sanitation practices are maintained according to federal, state, and local regulations.
Ensure that food is properly stored (labeled, dated, and rotated) and proper temperatures are maintained.
Enforce and monitor deep cleaning schedule.
Train Team on proper personal hygiene and food handling.
Perform all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors, and the environment are not at risk.
Complies with all company safety policies, procedures, and instructions.
Uses materials handling procedures and equipment provided to minimize contamination or injury.