Assistant Manager

Madewell • Burlington, MA

20h

About The Position

The Assistant Manager is part of Madewell’s leadership team and helps drive profitability through genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to the sales team to maximize performance, collaborates with other leaders on business strategies, and supports smooth store operations.

The Assistant Manager supports the Store Director and Associate Store Manager in achieving business results, owns an assigned division of responsibility, and helps maintain a collaborative work environment. The position may involve a variety of sales-floor responsibilities and requires scheduling flexibility, including nights, weekends, and holidays. The listed hourly range is $19.50–$24.35.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Help create a collaborative working environment for associates.
• Keep the team on track to exceed goals and deliver best-in-class customer service.
• Lead fit sessions to build associates’ product knowledge and strengthen customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.
• Collaborate with the leadership team to adapt strategies for business success and provide operational support.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• For full-time associates: competitive paid time off (PTO), including paid holidays.
• For full-time associates: dental, vision, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed