Assistant Manager - New York (W. 47th St)

Storage Mart•New York, NY

1d•Onsite

About The Position

Assistant Site/Store Managers are responsible for assisting with the overall success of the facility through customer satisfaction, facility appeal, and sales. This role involves using effective sales skills to lease units and sell products, following up on leads, preparing leases and other documents, and providing superior customer service. The position also includes collecting monies due, managing delinquencies, and ensuring the overall appearance and basic maintenance of the facility. Staying current on training and policies, and communicating site issues to the Regional Manager are also key aspects of the role.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience (hospitality, retail, sales, casual dining, customer service).
An associate’s degree or 2 years of college may be substituted for the experience requirement.
Must be able to read and write in English.
Must be able to communicate effectively, both verbally and in writing.
Must be able to navigate a computer with ease.
Familiarity with spreadsheet software (e.g. Excel) and word processing software (e.g. Word) in addition to databases is a requirement.
Knowledge of basic computer terminology is required (e.g. mouse, tab, worksheet, field, etc.).
Must be able to get to and from work reliably.
Must be willing to work any day of the week (Mondays to Sundays) as well as holidays.
Must be able to work inside and outside, in temperature extremes.
Must be able to walk, stand, stoop, kneel, crouch and climb stairs as well as a 10-foot ladder and be walking/standing for up to 3 hours/day.
Must be willing and able to perform light cleaning such as sweeping, mopping, wiping windows, mowing grass, shoveling snow, pulling weeds, etc.
Must be able to lift, carry, push, pull or move up to 50 lbs.
Must have the strength to routinely handle a bolt cutter, grinder and power washer.

Nice To Haves

May be required to have access to a fully licensed vehicle during work hours.
If required to drive during the day, must have a current, valid driver’s license, current applicable insurance, and an acceptable driving record.

Responsibilities

Using effective sales skills, lease units and sell products to customers, including up-selling and promoting best options and value.
Follow-up on leads generated through on-line inquiries, phone calls, and walk-ins.
Prepare leases and other documents in accordance with company policy and procedures.
Provide superior customer service through courtesy, professionalism, knowledge of products, and familiarity with available options.
Collect all monies due to the company and follow-up on delinquencies, including collection calls.
Apply discounts and fees in accordance with company policy and procedures.
Ensure overall appearance of the site/store by conducting regular walk-throughs and identifying items in need of maintenance and repair.
Provide basic maintenance such as sweeping, snow removal, light bulb replacement, trash pick-up, etc.
Stay current on training, processes, procedures, and policies.
Keep Regional Manager informed of any issues at assigned site/store.