Assistant Manager - Brighton, NY

Playa Bowls•Rochester, NY

6d•$16 - $20•Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014 with a mission to bring superfruit bowls to the masses using the freshest, highest quality ingredients and providing a fantastic in-store brand experience. What began small has flourished into a 300+ unit operator and franchisor. With rapid growth, Playa Bowls is looking for an individual to help continue growing the brand. As the Assistant Manager, you will work closely with the General Manager to support daily operations and ensure a vibrant, welcoming environment for both team members and customers. Your responsibilities will range from training and mentoring new staff to helping resolve operational challenges with a strategic and solutions-focused mindset.

Requirements

Proven experience in a supervisory or managerial role, preferably in a fast-paced food service or retail environment
A valid driver’s license and reliable transportation
A collaborative, team-first mindset with a willingness to jump in wherever needed
Strong customer service skills and a passion for creating positive guest experiences
Working knowledge of supply chain and inventory processes
Familiarity with personnel management and basic human resources responsibilities
Excellent communication and active listening skills to effectively support and lead a diverse team
Strong critical thinking and problem-solving abilities
Must pass the ServSafe certification within 3 months of employment
Must be able to work a minimum of 30 hours per week
Must be available to work weekends

Nice To Haves

A positive attitude and a great sense of FUN!

Responsibilities

Check products to ensure consistency, palatability, and quality
Investigate and resolve complaints regarding food quality, service, and accommodations
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards
Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary
Maintain food and equipment inventories and keep inventory records
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Order and purchase product, equipment, and supplies
Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances
Assess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
Utilize POS system, operate cash register and make bank deposits
Fill out business or government forms, maintain records, reports, or files and safety reports
Adhere to company opening and closing procedures and maintain accompanying records
Fill in for General Manager in the event of an extended absence
Lives the Playa Bowls mission, purpose, and values