Assistant Manager, US Flagship, Flatiron, NY

Nestle Operational Services Worldwide SA•New York, NY

1d•$60,000 - $70,000•Onsite

About The Position

Join Nespresso as the Assistant Boutique Manager of our one of a kind, US Flagship in the heart of Flatiron, NY. You will be the co-leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community. Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

Requirements

3+ years of professional experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of direct reports
High School Diploma or GED required
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Availability to work open and closing shifts, weekends, and holidays

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
Promote a safety-conscious culture for our employees and customers.