Assistant Manager- Whiskey & Rye

Omni Hotels & Spas•Fort Worth, TX

7d•Onsite

About The Position

The Assistant Manager is responsible for providing proper training and supervision of all personnel, including supervisors. They must ensure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. The role also focuses on ensuring the overall success of the restaurant through guest satisfaction surveys and utilizing financial controls in Whiskey & Rye.

Requirements

Previous Restaurant Management Experience required
Understanding of financial statements and labor productivity

Nice To Haves

Bachelor’s Degree or Equivalent

Responsibilities

Consistently ensure the maximum guest satisfaction while dining in the restaurant.
Conduct pre-meal meetings with service staff on a daily basis.
Supervise the floor during operation.
Ensure that service personnel follow service protocol, including steps of service.
Monitor the timing of the guest experience.
Handle all complaints to the guests' satisfaction.
Maintain a consistently smooth running operation.
Create the Front of the House staff weekly schedule.
Ensure Kitchen, stewarding and host staff are on duty as scheduled.
Ensure the side-stations are fully stocked with equipment.
Ensure all side-work is complete and checked out by the manager.
Make sure the beverage machines are functioning properly.
Ensure station rotation in seating.
Assist in seating or service of guests as necessary.
Coordinate all functions in the dining room during service.
Monitor productivity of service staff.
Monitor and critique the quality and consistency of the food product.
Make sure special boards and/or descriptions posted accurately.
Continuously check food quality and presentation coming from the kitchen.
Maintain food displays during service.
Monitor guest satisfaction and comments regarding food and service.
Be familiar with clients to ensure constant recognition of all repeat guests.
Review reservations on a daily basis and check against the VIP list from the front desk.
Ensure all special attention details are handled properly.
Maintain the physical atmosphere and cleanliness of the restaurant.
Ensure the staff’s uniforms and appearances meet specifications.
Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
Ensure all menus are inspected daily by hostess.
Make sure all equipment is in good condition and clean.
Make sure work areas are being maintained neat, orderly and clean.
Ensure all lights and music are adjusted appropriately for each meal period.
Contribute to the profitability of the restaurant through cost control effectiveness.
Constantly perform positive up-selling techniques with service staff.
Expedite table turnover and table resetting.
Implement sales promotions and merchandising programs.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Know and adhere to all company policies and procedures.
Know emergency procedures (including CPR) and work to prevent accidents.
Be familiar with and enforce all policies related to liquor liability laws.
Perform any and all other duties assigned and/or required by management.