T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Northeast)•New Britain, CT

8d•Onsite

About The Position

Luna Wireless is seeking candidates with hustle and ambition for unlimited potential to join their team as an Assistant Manager. This role works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success. The Assistant Manager is responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. They ensure that every customer need is met, employees build customer confidence, and experiences are comfortable, simple, and solve the whole problem. The role involves completing observations of Mobile Associate interactions with customers, providing feedback for development, training, and coaching. The Assistant Manager effectively manages customer wait time, stays current on products, services, and promotions, and leads by example by staying up-to-date on the latest products, services, training, and leadership best practices. They interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements and complete assigned training on time. Additionally, the Assistant Manager assists in maintaining the quality of the overall store environment, adheres to national plan-o-gram standards, uses visual displays and interactive devices effectively, and keeps them current. They assist in the execution of Retail Methods & Procedures, ensure team knowledge of store systems and corporate/store communications, and deliver financial results based on key performance indicators. They also identify ways to manage and control store expenses and manage discounting and credits.

Requirements

1 year customer service and/or sales experience, retail environment preferred
Available to work a varied schedule including nights, weekends, and holidays
Ability to lead and mentor people to deliver great results
Outstanding communicator with ability to interact with teammates and customers
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED

Nice To Haves

Se prefieren hablantes bilingües de español, pero no se requieren.

Responsibilities

Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
Effectively manage customer wait time.
Keep current on products, services, and promotions.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
Use visual displays and interactive devices effectively.
Keep visual displays and devices current.
Assist in the execution of Retail Methods & Procedures.
Ensure team knowledge of store systems.
Ensure that teams are knowledgeable about corporate and store communications.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Manage discounting and credits.