Safe Splash Assistant Manager (Aquatics)

YEB PAYROLL LLC•McKinney, TX

9h•$20 - $24•Onsite

About The Position

The Assistant Manager supports the General Manager in leading a diverse team, overseeing swim school operations, and driving enrollment and sales growth while maintaining profitability. The role helps expand aquatics programs, maintain a safe and clean facility, deliver a high-quality customer experience, and build relationships with the local community. It includes direct reports and a mix of operational, employee, customer-service, and marketing responsibilities. The position is full-time, typically around 40 hours per week, with seasonality potentially affecting hours; 30 or more hours per week are specified. Work is on-site, and weekdays, weeknights, and weekends are required. The role reports to the General Manager.

Requirements

At least 2 years of supervisory or team leadership experience.
Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working around water and interacting with children and parents.
Ability to lift 30 pounds and remain on one's feet for long periods.
CPR, First Aid, and AED certifications required within 30 days of hire; training is available.

Nice To Haves

Experience in services, aquatics, education, or a related field is preferred.
High school diploma or equivalent preferred; some college coursework preferred.
Lifeguard certification preferred.
Experience in aquatics management and swim instruction desired.

Responsibilities

Assist with swim instruction, deck management, and front-desk duties to support efficient operations.
Manage class scheduling and staffing levels to meet business demands and class mix.
Help ensure operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
Assist with facility opening and closing, following procedures for the interior, exterior, pool, and pump room to maintain cleanliness, safety, and operational standards.
Promote a safety culture and consistently execute quality assurance and brand standards.
Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
Manage recruitment, job postings, interviews, onboarding, and succession planning.
Provide initial training for new staff and ongoing education and development for team members.
Manage staff scheduling, including substitutions, class changes, and communication with customers about schedule changes.
Supervise instructors and lifeguards to support high-quality lessons and adherence to safety and brand standards.
Foster an inclusive and positive workplace through team-building, recognition, and growth opportunities.
Coach and provide feedback and support to employees to encourage continuous improvement and professional growth.
Address customer inquiries, provide timely follow-up, and maintain high customer satisfaction scores.
Carry out customer engagement and retention strategies, including proactive communication with parents about children's progress.
Respond promptly and effectively to customer requests and feedback on social platforms.
Assist in obtaining customer feedback and reviews on Google, Yelp, and local landing pages.
Assist with local marketing initiatives to promote programs and increase community involvement.
Help create and manage social media platforms to engage customers and generate interest in the swim school.
Partner with the General Manager to strengthen relationships with local businesses and organizations.