Assistant Store Manager (Full-time) - Fredericksburg, TX

Hibbett•Fredericksburg, TX

15d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department and adherence to policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in Store Manager responsibilities. The position also supports asset protection, personnel recruiting, training, and evaluation; contributes to selling, restocking, merchandising, ordering, and scheduling plans; monitors inventory, sales statistics, expenses, and customer trends; and helps ensure departmental standards, profitability, and quality customer service.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for departmental and store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store when the Store Manager is absent.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter and serving multiple customers during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in Store Manager responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training employees, planning, assigning, and directing work, and resolving problems in accordance with company policies and applicable laws.