Assistant Manager

Planet Fitness - Fitton Clubs•Peru, IL

6h•$16 - $17•Onsite

About The Position

The Assistant Manager supports the Club Manager with all aspects of club operations and helps provide an exceptional “Judgement Free Zone®” experience for members. The role helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in accordance with Planet Fitness standards. It is an on-site position and may require attendance at occasional off-site meetings. The Assistant Manager reports to the Club Manager and is classified as hourly, non-exempt. The role includes supporting hiring, training, performance management, scheduling, and coaching of team members; overseeing daily club operations and facility standards; performing front desk functions; and promoting excellent member service. The Assistant Manager may provide shift coverage as needed and must obtain and maintain CPR/AED and tanning certifications within company-required timeframes. Continued employment is contingent on a satisfactory background check completed within the first week of hire. Work takes place indoors, with exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Physical duties include prolonged walking and standing, frequent bending and other movements, and occasional handling of weights up to 50 pounds. The employee must be able to administer CPR in a medical emergency.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Must complete a background check within the first week of hire, including a seven-year criminal history check, social security check, and USA Offender search; continued employment depends on a satisfactory outcome.
Must obtain and maintain CPR/AED Certification within company-required timeframes and maintain the physical ability to administer CPR/AED in an emergency.
Must obtain Tanning Certification within company-required timeframes.
Superior customer service skills; fitness industry experience is preferred.
Strong leadership, communication, and conflict resolution skills.
Strong problem-resolution skills.
Hard-working, enthusiastic, and energetic.
Able to perform the stated physical duties, including prolonged standing and walking, frequent bending and other movements, and occasional handling of weight up to 50 pounds.

Nice To Haves

Previous supervisory or management experience.
Prior experience working in a club fitness setting.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
High school diploma or equivalent.

Responsibilities

Support hiring, training, and performance management of team members.
Supervise, train, motivate, and coach front desk and cleaning staff; promote a positive, team-oriented work environment and ensure performance meets company standards.
Support staff scheduling and time management, and provide shift coverage as needed.
Manage daily club operations and ensure the facility is clean, safe, and fully functional.
Enforce club policies and safety procedures.
Perform front desk duties, including answering phones, checking in members, signing up new members, conducting tours, and handling member requests and questions.
Support facility cleanliness and maintenance to meet or exceed company standards.
Monitor inventory and order supplies as needed.
Promote the “Judgement Free Zone®” philosophy and create a welcoming atmosphere for members, prospective members, and guests.
Ensure staff follow customer service guidelines and encourage accountability through positive reinforcement and clear expectations.
Resolve member concerns and complaints professionally and promptly.
Maintain a positive, motivating, and inclusive club atmosphere.
Maintain a visible presence on the club floor to engage with members and monitor staff performance.